KFC have launched an investigation as its New Plymouth store come’s under fire after a customer’s social media complaint about health and safety issues ended in disarray with KFC staff ‘making fun’ of the complaint in an act which is being described as ‘concerning’ by headquarters.
Tuesday night New Plymouth resident Kayla de Luen entered the KFC New Plymouth store for dinner with her mother. Major health concerns had her shocked so she posted a complaint on social media site Facebook that she would never return to the Taranaki store in the future after ‘disgusting’ service on Tuesday night.
Following the posting on Facebook, hundreds of New Plymouth residents bombarded the post, mostly in support of the complaint, receiving over 500 likes. However, her post turned to disarray when KFC staff and their friends bombarded the post, de Luen claims.
Screenshots of the post obtained by Insiders NZ show multiple KFC New Plymouth staff being tagged into the debate by friends, then ‘making a joke of the complaint’, by commenting that they’re the best in the country. These comments have since been deleted.
KFC New Zealand has confirmed an investigation is underway describing the incident as ‘concerning’. “We are collecting all needed information for now,” they said.
Taranaki advocate Michael Riley joined into the debate stating KFC New Plymouth staff were being completely unacceptable by interfering with the complaint process.
“KFC need to pull their New Plymouth staff into line. A customer has complained, and New Plymouth staff and their friends have bombarded the post, mocking it,” he commented.
“It’s completely unacceptable and pushes this issue way further than required.”
“You have management for a reason; to deal with these complaints. These staff dug their hole further, and just proved that New Plymouth KFC does have a real issue,” Riley said.
Riley did however say that KFC headquarters were doing all they could to resolve the issue, which was ‘enflamed’ on social media by the staff of the store.
“Had the staff not involved themselves in unsavory behaviour the post wouldn’t have gone as viral as it did. The moment they commented, it then goes on their newsfeeds to their friends that they commented, and it gains momentum.”
Disgruntled KFC customer Kayla de Luen also received messages of hate mail and name calling, She says it’s gone too far and she ‘can’t let it go’.
“I didn’t want drama. I just wanted KFC to know what happened to resolve it. You guys do not have to harass me now, real good look guys. Customer makes complaint and worker cyberbullies her,” she commented.
“I was appalled to see the health issues around us, sticky counters, fries on the floor and on counters, and the toilets were not clean with skid marks.” She originally wrote.
“The sinks [in the restroom] I used had food in them, and what looked like vomit,”
De Luen said the way staff treated her was unprofessional and offensive.
“I find it very offensive and unprofessional that the staff have reacted [by online abuse and cyberbullying], treating us with disrespect on social media.”
“I feel bullied and ganged up on [by the staff and their friends]” she said.